HELP CENTER
Frequently Asked
Everything you need to know about our handcrafted treats, from ordering and local pickup to delivery, care, and more.
Ordering Guide
Where is Kookies by Kennedy located?
Kookies by Kennedy is a cottage bakery that operates at multiple DFW farmers markets and pop-ups. Follow us on Instagram, Facebook, and TikTok for weekly updates and our current schedule.
How do I place an order?
Simply browse our kookie selection, add your favorites to your cart, and proceed to our secure checkout. Every kookie is handcrafted to order by Kennedy.
What are the local pickup options?
Local pickup is available on select Saturdays at our designated pickup location. Available pickup dates and times are displayed during checkout. Please arrive during your selected pickup window and have your order confirmation number ready. Orders not picked up during the scheduled pickup window are non-refundable. Alternative pickup dates or times are not guaranteed.
Do you offer shipping or delivery?
Delivery is available within a specific radius with a minimum order purchase and a small fee. We are currently working on nationwide shipping—stay tuned!
What is your store policy on returns?
Do you offer custom orders, catering, and corporate orders?
Due to the perishable nature of our products, we do not accept returns or exchanges. If there is an issue with your order, please contact hello@KookiesByKennedy.com within 24 hours of pickup.
We would be honored to celebrate with you. For large-scale events, professional catering, or customized corporate gifting, please use our catering inquiry page or email us at hello@KookiesByKennedy.com. You can also click the support button below to start the conversation.
What if I cannot pickup my order?
Orders not picked up during the scheduled pickup window are considered fulfilled and non-refundable. We cannot guarantee availability for pickup at a later date or time.
Yes! Custom packaging is available for select special events and corporate orders. Please contact hello@KookiesByKennedy.com to discuss options
Do you offer custom packaging?
Can I cancel my order?
Do you accommodate food allergies or dietary restrictions?
Yes. Orders canceled at least 72 hours before the scheduled pickup time are eligible for a full refund. Orders canceled less than 72 hours before the scheduled pickup time are non-refundable. Orders not collected during the scheduled pickup window are considered fulfilled and non-refundable. This policy does not apply to custom or catering orders, which are governed by the terms of the individual agreement.
Our kookies are prepared in a kitchen that handles common allergens, including wheat, eggs, milk, soy, peanuts, and tree nuts. While some flavors may not contain certain allergens as ingredients, we cannot guarantee against cross-contact. Please review individual flavor information and contact us with questions before ordering.
Can I customize the flavors in my order?
Do you offer gluten-free,vegan,or sugar free options?
Available flavors vary by weekly drop and event. For standard orders, please select from the flavors currently listed on our ordering page. Custom flavor requests may be available for qualifying catering or special orders.
Not at this time. Our current menu is not designed to meet gluten-free, vegan, or sugar-free dietary requirements. Follow us for future menu updates and new offerings.
Shipping
Nationwide shipping is not available right now, but we are working to bring our sweets to your door soon. Check back for future updates! Currently, we focus on local market pickups to ensure the freshest flavor.